Good Day Valued Customer,
As we roll into a new year, Rolmaster continues to move closer to achieving our vision of becoming the most recognized and utilized conveyor manufacturer and supplier in Canada.
We are truly grateful for your support and patronage over the last year.
As our operations continue to evolve and expand, we are finding it necessary to modify some of our policies and procedures so we may continue to offer outstanding products and service to all of our valued supply chain partners.
Please note the following policy changes that will be in effect as of January 1st 2014:
Minimum Purchase Value
We have evaluated the time and resources required to accept and process customer purchase orders and have determined it necessary to increase our minimum purchase dollar value to $100.00 before taxes.
We will be charging customers a $50.00 cancellation fee for all orders that are cancelled after a Work Order Confirmation has been issued to the customer.
If an order is cancelled after a Work Order has been issued to production, the customer will also be responsible to cover any costs incurred by Rolmaster for input purchases and manufacturing process performed in which Rolmaster will be unable to recover as a result of the cancellation.
Rush Order Requests
Once a Sales associate receives a purchase order they are to advise the customer of the anticipated delivery date. This date is determined by our production department and reflects the earliest date in which we will be able to ship your product without jeopardizing ship dates already promised to other customers. We will make every possible attempt to accommodate the lead time estimate indicated on your Quote.
If you require a delivery date earlier than the anticipated ship date as mentioned above, we are happy to do our best to accommodate. In order to support the cost of interrupting existing production processes and scheduling over time hours, we will now be adding a Rush Order Fee of $50.00 or 10% of the pretax order value. The larger of the 2 values will be applied.
Rolmaster invests heavily in production and service inputs so we may offer you the most appropriate product solutions at the best Canadian prices, without compromising quality or functionality.
In order to maintain the quality and service levels you have become accustom, it is essential that we maintain a positive cash flow.
To achieve this we have implemented new policies regarding overdue accounts:
- Companies that maintain account balances overdue longer than 30 days past agreed terms as noted on the Work Order Confirmation, may still request and receive a new quote; but no new P.O.’s will be accepted and processed until overdue amounts, as noted above are paid.
- If accounts balances are overdue longer than 60 days past agreed terms, as noted on the Work Order Confirmation, we will be unable to quote any new projects and will not accept any new P.O.’s until overdue amounts, as noted above are paid.
- If an account balance is greater than 60 days past the agreed upon payment date as noted on the Work Order Confirmation, any existing orders in our production process will not ship until overdue amounts are paid.
If you have any questions or concerns regarding these new policies and procedures, or any other business matter; please contact:
Shauna Proctor, Director of Marketing and Sales
Please be advised that our holiday hours will be as follows:
December 24th we will be open 7:30am till noon and reopening Thursday January 2nd 2014 at 7:30am.
We are happy to announce that we will be rolling out a new website January 2014.
This site will offer many new resources and features that we believe will be of great benefit to you.
We thank you all for your understanding and cooperation regarding these new policies and procedures and wish you and your family good health, happiness and prosperity in the New Year.